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GoCardless Reviews

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Overall Rating

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About GoCardless

GoCardless is a company that provides direct bank payment solutions. Their mission is to become the world’s bank payment network. They offer services for collecting instant, one-off payments, as well as automated recurring payments. They also provide add-ons to automatically recover failed payments and fight fraud without compromising the customer’s payment experience.

Their platform is perfect for subscriptions, invoicing, and instalments. It offers a simple and convenient way to collect recurring payments, even for variable amounts. They also provide a solution for one-off payment collection.

GoCardless supports international payouts and foreign exchange, allowing businesses to collect payments from customers in over 30 countries, including the UK, Eurozone countries, the US, Canada, and Australia. Their Success+ feature uses payment intelligence to predict and manage payment failures, recovering, on average, 70% of failed payments.

In addition to payment processing services, GoCardless provides a variety of tools to help businesses manage their payments. These include real-time payment tracking and reporting, payment failure alerts, and customer insights.

Their services are trusted by over 75,000 businesses worldwide. They claim that GoCardless users get paid 47% faster, spend 59% less time managing payments, and reduce the cost of taking payments by 56%.

GoCardless also offers flexible payment plans, allowing businesses to edit and pause subscriptions in a matter of clicks, making upgrades, downgrades, and one-off charges without customers needing to do anything. Customers only need to set up their payment details once, securely online, and then one-off or recurring payments can be collected whenever they are due.

GoCardless is authorised by the FCA, GDPR compliant, and any payments collected via their Direct Debit feature are protected by the Direct Debit Guarantee. They offer pay-as-you-go pricing, with low transaction fees and no monthly contract. Businesses can get started in minutes..

GoCardless Pros & Cons

Pros of GoCardless:

  • User-Friendly Interface: GoCardless is praised for its straightforward and simple interface, making it easy for users to navigate and manage their payments.
  • Cost-Effective: It is considered more affordable compared to other software providers, offering significant cost savings.
  • Integration with Other Software: GoCardless integrates well with over 350 software partners, including QuickBooks, Salesforce, and Xero, making it a versatile tool for managing recurring billing and one-time payments.
  • Customisation and Automation: The platform allows businesses to send customised links with their business logo for sign-ups, automating the invoice billing process and saving time and money.
  • Support for International Payments: GoCardless supports international transactions in over 30 countries and eight currencies, making it suitable for international businesses.
  • Advanced Security Measures: The platform includes features like Verified Mandates and Protect+, ensuring advanced security for transactions.

Cons of GoCardless:

  • Poor Customer Service: Numerous users have reported issues with customer service, including slow response times, lack of communication, and difficulty in resolving issues.
  • Account Closure Without Explanation: GoCardless has been reported to abruptly close user accounts without prior consultation or explanation, causing disruption to business operations.
  • Lengthy Processing Time: Direct Debit transactions take longer to clear, with money appearing in the bank account between 8 to 14 days.
  • High Fees for Small Payments: GoCardless charges a fee of 0.20 cents for small payments, making it less cost-effective for businesses dealing with small transactions.
  • Limited Customization Options: The platform does not allow for seamless customer experience customization unless users subscribe to the costly Pro tier.
  • Dependence on Banking Infrastructure: Reliance on banking infrastructure and internet connectivity exposes GoCardless to occasional delays or issues, which could impact payment processing.

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GoCardless Customer Reviews (5)

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GoCardless Customer’s Q&A

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GoCardless Features and Benefits

Here are some key features and benefits of GoCardless:

Key Features:

  • No monthly fees: GoCardless does not charge any monthly fees.
  • Payments via ACH transfer and eCheck: This helps avoid card processing charges.
  • International payments: GoCardless supports international payments in 30 countries and 8 currencies.
  • Flexible transaction pricing: GoCardless offers flexible transaction pricing.
  • Extensive list of third-party integrations: GoCardless integrates with over 350 software partners.
  • Advanced security measures: GoCardless provides advanced security measures, such as Verified Mandates and Protect+.

Benefits:

  • Convenience: With GoCardless, there's no need to update details and risk missing a payment.
  • Trust: Direct Debit is a well-known and widely-used payment method. GoCardless has been operating since 2011, collects payments for over 85,000 businesses and is regulated by the FCA.
  • Cost-effective: GoCardless offers lower processing rates than credit cards, making it a cost-effective solution for businesses.
  • Ease of use: The platform is easy to use with most features available on desktop.
  • Automated payment flow: GoCardless provides an automated payment flow, making transactions smooth.
  • Global reach: GoCardless supports international payments, making it a good choice for businesses with a global customer base.

GoCardless Pricing

GoCardless offers several pricing plans, each with different transaction fees:

  • Standard Plan: 0.5% + $0.05 per transaction, capped at $5 per transaction for domestic transactions. International transactions are 1.5% + $0.05 per transaction.
  • Advanced Plan: 0.75% + $0.05 per transaction, capped at $6.25 per transaction for domestic transactions. International transactions are 1.75% + $0.05 per transaction.
  • Pro Plan: 0.9% + $0.05 per transaction, capped at $7 per transaction for domestic transactions. International transactions are 1.9% + $0.05 per transaction.

These fees exclude sales tax and apply to both domestic and international transactions.

About Gocardless.com Payment Method?

GoCardless is a service that enables businesses to collect payments from customers both domestically and internationally, through a global network of connected bank debit systems. It is a pull-based payment mechanism, putting businesses in control of collecting payments from their clients, rather than relying on them to send funds when payment is due.

There are two main methods to accept business payments online: credit (or debit) card payments and bank payments, such as Direct Debit and Instant Bank Pay. Online payments can be taken as bank payments - direct, automated transfers between two bank accounts - or via credit and debit cards through an all-in-one payment processor such as PayPal or Worldpay Online Payments.

Direct Debit is a flexible and highly cost-effective online payment option, equally suitable for one-off and recurring payments, both regular and irregular. As an automated ‘pull’ payment, the business benefits of Direct Debit include eliminating late payments, which reduces manual admin and improves cash flow.

To collect payments with GoCardless, businesses can create a free GoCardless account, access a user-friendly payments dashboard, connect their accounting software (if they use one), and easily set up & schedule one-off or recurring payments via payment pages on their website checkout or secure payment links. From then on, businesses can get paid on time, every time, as GoCardless automatically collects payment on the scheduled date.

For businesses that choose to collect online Direct Debit payments in-house, they’ll need to be able to call on significant resources to meet the extensive set-up requirements. Not only will they need their own SUN and to invest in Bacs-approved Bacstel-IP software, but they’ll also need to satisfy underwriting, revenue, and Know Your Client requirements. For SMEs, small businesses can access the benefits of Direct Debit without the prohibitive set-up requirements by using GoCardless. Historically Direct Debit has only been viable for large-scale enterprise businesses due to the burdensome financial and regulatory requirements.

GoCardless FAQs

FAQ

GoCardless Alternatives

Here are the top 10 alternatives to GoCardless:

  1. Paypal: A widely used payment processing solution with recurring billing, reporting/dashboards, and user, role, and access management.
  2. Payoneer: Empowers global commerce by connecting businesses, professionals, countries, and currencies with its innovative cross-border payments platform.
  3. Square Payments: Works for every business and offers a variety of payment processing solutions.
  4. Stripe Payments: A complete payments platform engineered for growth.
  5. Amazon Pay for Business: Makes it simple for customers around the globe to check-in and checkout using information already stored in their Amazon account.
  6. Birdeye: An online reputation management software.
  7. Chargebee: A subscription billing platform designed for businesses.
  8. Stripe Connect: A payment platform designed for marketplaces, crowdfunding platforms, and software platforms.
  9. Apple Pay: A payment gateway that gives customers an easy, secure, and private way to pay in stores, within apps, on the web, and in Business Chat.
  10. 2Checkout from Verifone: A monetization platform designed to address the complexity of online commerce, subscription billing, and global payments.

These alternatives offer a variety of features and services that may suit different business needs. It's important to research each one to find the best fit for specific requirements.

FAQ

How To Open A GoCardless Account?

Here are the steps to open an account on GoCardless:

  1. Navigate to gocardless.com and click on the Sign Up Now button, or alternatively navigate directly to the sign up page.
  2. Fill out a few basic details about your business or organisation to create your account.
  3. Choose how you would like to use GoCardless. There are three methods of use available, which can be changed at any time. Starting with the dashboard is recommended.
  4. Configure your account settings. Enabling two-step sign in is strongly recommended before taking any further steps on your account. This significantly reduces the likelihood of someone illegitimately gaining access to your account. This is also a good opportunity to give your team their own access to your account as needed.
  5. Collect your first payment. Taking a first payment is a great way to see how the process works. If starting with a test payment collecting from yourself, limiting the payment amount to the minimum denomination available for processing is recommended. Please note: You will only be able to create payments once your account is fully verified.
  6. Receive your funds. Once payment has been collected from your customer, those funds will then be paid out to you. You can only create and collect payments once your account has been verified, so starting this process as soon as possible is recommended.

Remember, you can only create and collect payments once your account has been verified. So, it's recommended to start the verification process as soon as possible.

FAQ

About Gocardless.com Popular Products and Services?

GoCardless is a UK-based company that offers a range of account-to-account payment solutions. It provides an API that enables businesses to integrate GoCardless into their own websites or applications. The company also offers pre-built integrations with accounting and billing software such as Xero, QuickBooks, and Zuora.

The main products and services of GoCardless include:

  • Online Payment Processing Solution: This service makes it easy to collect recurring, one-off, and variable payments from customers worldwide. It is perfect for subscriptions, invoicing, and instalments.
  • Subscription Payments: Businesses can create flexible recurring payment plans to suit their needs. They can accept Direct Debit payments on their website or by sending their customers a secure payment link.
  • Invoice Payments: This feature allows businesses to say goodbye to overdue invoices. Customers only need to set up their payment details once, securely online. Then businesses can collect one-off or recurring payments whenever they are due.
  • International Payouts and FX: Businesses can collect payments from customers in 30+ countries, including the UK, Eurozone countries, the US, Canada, and Australia.
  • Success+: This feature uses payment intelligence to predict and manage payment failures. It can recover, on average, 70% of failed payments.

GoCardless is trusted by 75,000+ businesses of all sizes worldwide. It has helped businesses reduce receivables, boost cash flow, and make payments easier. It also provides better visibility into payments and is easy to integrate with existing systems. The company offers pay-as-you-go pricing, with low transaction fees and no monthly contract. Businesses can get started in minutes.

FAQ

About Gocardless.com Prices and Cost?

GoCardless offers two main pricing plans: Standard and Advanced.

The Standard plan charges 1% + £/€0.20 per transaction, capped at £/€4. An additional fee of 0.3% applies to UK Bank Debit payments above £ 2,000. For international transactions, the fees are 2% + £0.20 per transaction.

The Advanced plan charges 1.25% + £/€0.20 per transaction, capped at £/€5. An additional fee of 0.3% applies to UK Bank Debit payments above £ 2,000. For international transactions, the fees are 2.25% + £0.20 per transaction.

Please note that VAT applies to all fees. The benefits of using GoCardless include the ability to collect one-off and recurring payments seamlessly, collect international payments from 30+ countries with the real exchange rate, and use GoCardless with an API, dashboard or integrate with 350+ partner softwares, such as Xero, Sage or Quickbooks..

FAQ

What is GoCardless?

GoCardless is a fintech company that specializes in bank payments, including recurring payments, Direct Debit processing, and Open Banking. It provides a payment gateway that enables businesses to set up and manage payments, subscriptions, and invoices with automated payment processing. GoCardless allows businesses to collect instant, one-off payments or automated recurring payments without the stress or expensive fees. It's used by over 85,000 businesses globally. The platform also allows businesses to access bank account data from their customers securely, with connections to over 2,300 banks across the UK and Europe. GoCardless makes international payments simple, collecting payments from over 30 countries. It also offers features like easy setup, payment certainty, and the Direct Debit Guarantee, delivering a seamless and secure payment experience, saving everyone time, money, and headaches..

FAQ

How do I request a refund from GoCardless?

To request a refund from GoCardless, follow these steps:

  • Payments collected via GoCardless can be refunded in full or partial amounts via the dashboard or API.
  • The ability to process your own refunds is enabled on a case-by-case basis subject to meeting certain requirements. If you would like to have this feature enabled, please submit your request.
  • Refunds are processed by GoCardless outside of the bank debit network. Once processed, a refund event will be shown as a debit in the report of the payout the payment was settled against.
  • By default, refunds can only be actioned 7 days after the payment charge date. If you have opted out of this safety period, you will be able to process the refund on or after the payout date. Your customer will receive an automated notification when the refund is actioned.
  • In most cases, funds will be received within one business day of the refund being actioned. On some occasions, it may take two business days.
  • If a payment is refunded that has already been paid out to you, the amount of the refund will be settled against your next payments. The refund will be marked as a 'debit' within the payout it was settled against.
  • For safety reasons, it is strongly recommended that payments are not refunded within 7 days of being charged. This allows sufficient time for the payment to be settled into your bank account, ensuring that it was successfully collected and protecting you from refunding unreceived funds. A 7-day refund restriction is imposed on payments by default, however, you may opt-out of this safety feature by contacting the support team.
FAQ

What is the pricing for GoCardless?

GoCardless offers two pricing plans:

  • Standard Plan: Collect recurring and one-off payments in a straightforward way. The cost is 1% + £/€0.20 per transaction, capped at £/€4. An additional fee of 0.3% applies to UK Bank Debit payments above £ 2,000. For international transactions, the fee is 2% +£0.20.

  • Advanced Plan: This plan offers a smart way to recover failures, enhanced customer verification, and full customization. The cost is 1.25% + £/€0.20 per transaction, capped at £/€5. An additional fee of 0.3% applies to UK Bank Debit payments above £ 2,000. For international transactions, the fee is 2.25% +£0.20..

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